Jack in the Box
  • Santa Rosa, CA, USA
  • Full Time

Job Description for District Manager


Position Summary:

Responsible for driving restaurant sales and profits by providing clear direction and leadershipto restaurant management that focuses on a guest-centric culture, including consistentlydelivering excellent guest service and food quality, executing Jack in the Box brand standards,and by promoting the Company's vision, mission and values. Span of control: 6-8 restaurants.

Key Duties/Responsibilities:

Oversees execution and ensures adherence with all Company and restaurant systems,procedures, and food safety requirements. Conducts restaurant audits and regularly monitorsperformance. Educates and consults with managers to ensure their understanding of restaurantoperational and financial performance, including knowledge of income and expense reportsand quality and service reports; ensures reports are reviewed each Period. Thinks strategicallyand helps managers to identify trends and implement action plans to improve restaurant salesand profit. Conducts business reviews, monitors and investigates fraud reports, reviews cashmanagement reports, monitors labor usage and inventory levels; takes accountability andfollows-up on action items to ensure operational excellence and financial excellence.

Performs an active role in promoting the Jack in the Box restaurant in the local community,including: networks with community leaders to establish relationships; participates andrepresents the Company in community events; keeps informed of local competitor activities.

Promotes a guest-centric culture and holds restaurant managers accountable for continuouslyimproving the guest experience, including: reviews guest experience reports (i.e. Voice OfGuest, Earn the Next Visit, guest relations calls), coaches and empowers restaurantmanagement to deliver on all aspects of the guest experience including food quality and safety,speed of service, employee friendliness, problem resolution, cleanliness and order accuracy.

Provides constructive and actionable feedback; follows-up with managers to ensure timely andprofessional resolution of guest complaints and guest issues; contacts guest as needed.

Conducts high impact visits to the restaurants to observe all areas of operations and evaluatethe guest experience.

Ensures all security equipment in the restaurants is operational; acts as the primary liaison withLaw Enforcement at the restaurant level; conducts cash loss investigations includinginterviewing employees, identifying policy violations and responsibility parties and reporting tothe Asset Protection Department; conducts periodic asset protection surveys.

Develops relationships with restaurant employees and promotes a work environment of mutualrespect; seeks and acts upon employee feedback; addresses employee relations issues andethics calls; conducts employee investigations and resolves issues. Ensures a restaurantenvironment that is fun, clean and safe; ensures employees understand and acknowledgemonthly safety lesson plans; conducts post injury investigations including reporting lost timeclaims to the Asset Protection Department and providing witness statements, videos and police reports to the Risk Management Department; understands and utilizes Jack in the Box systems, processes, and tools; and complies with policies, procedures, and regulatory requirements.

Utilizes effective recruiting sources and methods to attract and select talented employees whileeffectively balancing external hiring with internal promotions by conducting workforceassessment and succession planning. Reviews applications and resumes; conducts interviews;extends employment offers; initiates background checks and conducts new hire orientation andonboarding.

Oversees the ongoing training and development of internal and external candidates formanagement and team leader positions; partners with management to identify developmentneeds and implement development plans; and ensures succession management by leadingtraining sessions and workshops. Builds an engaged workforce through teaching, leading andcoaching; motivates and inspires management team to achieve high performance by being arole model and providing regular performance assessment and feedback.


Experience - Multi-unit leadership experience in restaurant, retail or related industry.Knowledge/Skills/Abilities - Requires ability to speak, read, and write effectively in English;excellent interpersonal skills and collaborative management skills. Maintains professionalismand optimistic attitude in all situations. Is a self-starter who takes initiative and willingly acceptsresponsibility. Good listener, self-motivator and can motivate others. Proficient knowledge ofpersonal computers and related software applications (Microsoft Office). Demonstratesintegrity and ethical behavior.

Physical Requirements - Ability to move freely throughout the restaurant; ability to drive amotor vehicle and travel to restaurants and other business locations approximately 85%-90% oftime.


Organizational Competencies

Customer Focus - Is dedicated to meeting the expectations and requirements of internal andexternal customers; gets first-hand customer information and uses it for improvements inproducts and services; acts with customers in mind; establishes and maintains effectiverelationships with customers and gains their trust and respect.

Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; candecide and act without having the total picture; isn't upset when things are up in the air;doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

Learning on the Fly - Learns quickly when facing new problems; a relentless and versatilelearner; open to change; analyzes both successes and failures for clues to improvement;experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks;quickly grasps the essence and the underlying structure of anything.

Problem Solving - Uses rigorous logic and methods to solve difficult problems with effectivesolutions; probes all fruitful sources for answers; can see hidden problems; is excellent athonest analysis; looks beyond the obvious and doesn't stop at the first answers.


Position Competencies:

Confronting Direct Reports - Deals with problem direct reports firmly and in a timely manner;doesn't allow problems to fester; regularly reviews performance and holds timely discussions;can make negative decisions when all other efforts fail; deals effectively with troublemakers.

Developing Direct Reports and Others - Provides challenging and stretching tasks andassignments; holds frequent development discussions; is aware of each person's career goals;constructs compelling development plans and executes them; pushes people to acceptdevelopmental moves; will take on those who need help and further development; cooperateswith the developmental system in the organization; is a people builder.

Directing Others - Is good at establishing clear directions; sets stretching objectives; distributesthe workload appropriately; lays out work in a well-planned and organized manner; maintainstwo-way dialogue with others on work and results; brings out the best in people; is a clearcommunicator.

Functional/Technical Skills - Has the functional and technical knowledge and skills to do the jobat a high level of accomplishment.

Hiring and Staffing - Has a nose for talent; hires the best people available from inside oroutside; is not afraid of selecting strong people; assembles talented staffs.

Motivating Others - Creates a climate in which people want to do their best; can motivate manykinds of direct reports and team or project members; can assess each person's hot button anduse it to get the best out of him/her; pushes tasks and decisions down; empowers others;invites input from each person and shares ownership and visibility; makes each individual feelhis/her work is important; is someone people like working for and with.

Priority Setting - Spends his/her time and the time of others on what's important; quickly zerosin on the critical few and puts the trivial many aside; can quickly sense what will help or hinderaccomplishing a goal; eliminates roadblocks; creates focus.

Drive for Results - Can be counted on to exceed goals successfully; is constantly andconsistently one of the top performers; very bottom-line oriented; steadfastly pushes self andothers for results.

Sizing Up People - Is a good judge of talent; after reasonable exposure, can articulate thestrengths and limitations of people inside or outside the organization; can accurately projectwhat people are likely to do across a variety of situations.

Building Effective Teams - Blends people into teams when needed; creates strong morale andspirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish andbe responsible for their work; defines success in terms of the whole team; creates a feeling ofbelonging in the team.

Time Management - Uses his/her time effectively and efficiently; values time; concentrateshis/her efforts on the more important priorities; gets more done in less time than others; canattend to a broader range of activities.

Managing Vision and Purpose - Communicates a compelling and inspired vision or sense of corepurpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts andsymbols to rally support behind the vision; makes the vision sharable by everyone; can inspireand motivate entire units or organizations.


Reasonable Accommodation:

Jack in the Box Inc. will make reasonable accommodations to allow a qualified individual with adisability to enjoy equal employment opportunities and to perform the essential functions ofthe job. This position description should be applied accordingly.

Jack in the Box
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